The Hotel Inspektor originated from the passion of its creators for tourism and hospitality. During countless travels, they have seen the good and the “not so good”. They are convinced that impeccable service on all levels is a win-win situation for both guest and hotel. Hence their determination to help hotels optimizing their guest services.
With a keen eye for opportunities for improvement, The Hotel Inspektor is guiding hotels towards the best version of themselves by enhancing their most important assets and strengthening their weakest. They audit the level of service of independent 4 and 5 star hotels.
The Hotel Inspektor is a master in guest services. The focus is the “software” of hospitality, i.e. the invisible magic. This magic is often the cheapest to optimize but also the hardest one to deliver to guests. We believe that anybody can deliver on material luxury, but the feeling of exclusiveness, wellbeing and luxury, is an art. The Hotel Inspektor helps hotels to refine this art.
The Hotel Inspektor Difference
More satisfied guests
More repeating guests
More ambassadors
Higher online ratings
Higher occupancy rate
Higher yield
Our Services
The Hotel Inspektor is focusing on the less tangible aspects of hospitality, those that create a feeling of luxury and attentiveness beyond just physical features. Our services aim to bridge the gap between a hotel’s physical offerings and the overall guest experience.
Guest Touchpoint Analysis
The Hotel Inspektor analyses your services, including internal en external elements that influence the hotel’s guest service and experience.
Mystery guest program
The Hotel Inspektor investigates and tests the guest services on the field during their stay. The results of this test are combined with pre and post investigations.
Tailor made
Each hotel is different, with its own unique set of strengths and weaknesses. Every guest service audit is tailor made for each hotel.
The Hotel Inspektor Team
We optimize your guest serviceS
Helping you advancing your sales and profit
and creating loyal guests and ambassadors
No nonsense approach
We look into all details of your product and services, analyze it and give you low budget solutions to enhance your services and improve your profit.
Experience
Decades of experience in the tourism and leisure industry, backed by an external team of hospitality experts.
Follow-up
Hospitality is a never ending process of evaluation and improvement. We can follow up and help you striving towards perfection.
Contact us
Our address
Gashuisstraat 69
3200 Aarschot
Belgium
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